When someone tells Bliss they want to hurt themselves or do not want to be alive, she stops the normal conversation, says that they do not have to face this alone, and gives the crisis line and emergency number for their country, 988 in the United States. She does this in English and in Spanish, on every message, before any other reply is written, and that exchange is not saved to the chat history. She does not call anyone, and she does not try to handle it herself. This post says exactly what happens, because people deserve to know before they need it.

How a crisis is recognised

Every message, spoken or typed, is checked for crisis language before Bliss writes her normal reply: talk of suicide, self-harm, or not wanting to be alive, in either language. The check runs first so that nothing else in her answer gets in the way. It is deliberately cautious; a false alarm costs a moment, a miss could cost more.

What she says

She drops the usual conversation. She tells the person they do not have to face this alone, that what they are feeling matters, and that there are people whose job is this moment. Then the numbers: the crisis line for the person's country and the local emergency number. In the US, 988, which you can call or text, and 911 in an emergency. The country comes from the app's setting and can be changed, for someone travelling. She keeps it short, warm and clear, and she does not lecture.

What is not saved

That message and her reply are not written to the conversation history. Nothing from it goes into what Bliss remembers. If the person comes back the next day, she does not bring it up; they can, if they want.

What she will never do

  • Call, message or alert anyone on a personal account. CalmSpace.ai is not an emergency service and does not act on anyone's behalf.
  • Pretend to be a person, or a professional.
  • Keep the person talking to her instead of pointing them to help.
  • Give medical advice or a diagnosis.

For an account that comes through a school (CalmSpace EDU), the school can be set up so a counsellor is alerted when a student presses "I need help" or when crisis language is detected; the counsellor never sees the conversation, and the school tells its students how this works.

The SOS screen

Separately from Bliss, the SOS button in the app opens a screen with the crisis lines for the country, a paced breath, a grounding exercise, a way to find a helpline anywhere, and, on iPhone, a one-tap text or call to someone the person has chosen in advance. It is free, no subscription needed.

Why we publish this

Because a wellness app is only safe if its limits are written down where people can read them. The rest is on the safety page, and if Bliss ever gets this wrong, info@calmspace.ai reaches a person who reads every message.

Questions people ask

Does Bliss call emergency services?

No. She gives the number for the person's country and encourages them to reach a person. CalmSpace.ai is not an emergency service.

Is a crisis conversation saved?

No. The message and Bliss's reply are not written to the history and do not enter her memory.

What number does Bliss give in a crisis?

The crisis line and emergency number for the country set in the app; in the United States, 988 (call or text) and 911.

Can a school be alerted if a student is in crisis?

With CalmSpace EDU, yes, if the school has set it up; a counsellor is alerted without seeing the conversation.

CalmSpace.ai is a wellness app, not a medical service, and Bliss is not a therapist. If you are in crisis, contact the crisis line for your country; in the United States, call or text 988.